NEW- return of eConsult online consulation service by popular demand
NB- You do not need to be registered with Waiting Room for this service. You simply need to be 18 or over and a registered patient of St. Neots Surgery.
Simply click on the above link and get by end of next working day GP advice or treatment and/or administrative help (e.g. fit notes, blood results, requests for reports, HGV and LGV medicals). Try it today!
All online prescription requests (alongside appointment requests) are being handled by a new upgraded Waiting Room website.
This handles prescriptions, appointments, summary care and detailed coded records access in a much improved user friendly interface with modern security verification features. You no longer need to have one email address per patient as there will be a distinction between the online user account and the patient record, with proxy access (eg. for carers or patients with young children) available if appropriate consent and documentation is provided.
All active and currently used the Waiting Room 1 accounts will be automatically migrated to Waiting Room 2 next time you log in correctly without further action needed. Simply make sure that if bookmarked, your bookmark is updated from https://twr1.thewaiting-room.net/ (old Waiting Room 1 website) to https://thewaiting-room.net/ (New website).
If you have forgotten your Waiting Room 1 password but have still been actively using the account previously and have not locked the account through multiple wrong password entries, you can reset your details at the old Waiting Room 1 website prior to migrating.
All those not using Waiting Room 1 or with a locked and unusable Waiting Room 1 account need to
1. Pass through new registration forms (see links below) to Reception with appropriate ID. Personal vouching can be used in exceptional circumstances if a member of staff knows you well and no photo ID is available or you are housebound. You can also request medical record access. Further helpful information on the registration process is available by clicking here
2. Create a new online user account at https://thewaiting-room.net/
THE REGISTRATION FORMS WILL BE USED BY US TO GENERATE THE CODES YOU NEED TO LINK YOUR ONLINE USER ACCOUNT WITH YOUR PATIENT RECORD. YOU WILL NOT BE ABLE TO ACCESS ONLINE SERVICES UNTIL BOTH STEPS ARE COMPLETE. PLEASE ALLOW US 48 HOURS Online Services How to Register Guide
Online Services Patient Registration
Proxy Consent Online Registration
The Waiting Room 2 Information Leaflet
Accessing Medical Records Information Leaflet
Please note the above information sheet has been recently updated. If you have ticked the DCR Access box on registering for online services and are at the point when you need to view the coded records, call our admin team at 561 305 only once your account is fully operational to trigger the clinical review process to ensure safety of Detailed Coded data prior to release. This review process is not necessary for booking appointments, ordering prescriptions or viewing your summary care record.
Appointment Booking (10 min GP Only)
Book an Appointment Online