We will be open for business on Easter Friday and Easter Monday. This is to help and ease the pressure on the NHS111 service and DDOC. Please contact the surgery in your usual way if you need to be seen and a clinician will call you back to triage you
If you are shielding at home due to COVID-19 and are having trouble with collection of groceries or medications please use the link below:
Caring for Plymouth Support Hub https://www.plymouth.gov.uk/newsroom/pressreleases/caringplymouthsupporthublaunches
Tel: 01752 668000
23/03/20 - There has been information on Social Media over the weekend that states that if you are an eligible patient, that you are entitled to a Rescue Pack if you call your GP. This is false information and it would be very much appreciated if you did not do this unless you are in need of one . Thank you
St Neots Surgery would like to thank all of the patients for their kindness and patience over the last few weeks. There have been many challenges and will no doubt be more to come. We will always do our utmost to care for those that need it and we would like to remind you all of the importance of self isolation if you have a new and persistent cough and/or a high temperature of 37.8 or more and to follow the NHS111 guidelines. Thank you once again from the whole St Neots Team.
Coronovirus Update Monday 16 March 2020
Updated Policy from 16/03/20 PLEASE READ
St. Neots Surgery New Partial Triage As of 16/3/20
IMPORTANT PATIENT INFORMATION
Due to recent updates in Government policy regarding coronavirus (COVID-19) we are now fully focused on delaying its impact by
reducing the chance of our vulnerable patients being exposed to the outbreak.
In order to do this we have had to make difficult decisions and significant changes to the way we handle our appointments
As of 16/3/20 the following apply
- NO WALK INS- all new appointment and home visit requests will be triaged by our team through telephone or our eConsult system- which will be prioritised to be processed well within target times
- All face to face appointments already made and not yet triaged will be assessed to see if still clinically necessary- you may be messaged or called regarding this matter
Please use our eConsult service if you have access to an internet connection for all enquiries including sick note requests to keep footfall to in the surgery to a minimum.
- Do not attend the surgery particularly if you have a new fever, cough, or shortness of breath without prior arrangement.
Please ensure all contact numbers including mobile and email addresses are up to date as this is a fast changing situation and you may be updated at any time. If you already have an online account, you can do this via SystmOnline without having to call us.
For further details including use of eConsult, visit firstname.lastname@example.org
Coronavirus update- 13/3/20
Due to the Coronavirus situation the practice has decided to be moving towards a total triage of all appointment requests. We will be recommending that all routine care is either dealt with either online via eConsult or telephone or delayed until the risks have reduced.
Our team will be calling or messaging patients to cancel appointments that are not clinically necessary. This is in response to current national guidance which means that we are moving towards dealing with as much of our patient care as is possible remotely. This is to protect our patients and reduce the chances of you coming in to contact with the virus at our surgery.
Appointments that are not necessary are being cancelled and can be rebooked when the pandemic is considered to be over. Our team will discuss with you on the telephone or message you if your appointment is considered routine and / or whether it could be changed to a telephone or online consultation.
If you are suffering from a new persistent cough OR high temperature please do NOT visit the surgery- seek further advice from https://www.nhs.uk/conditions/coronavirus-covid-19
Easy to read information about Coronovirus/COVID-19
Easy to read information regarding COVID-19
IMPORTANT- Change of IT System Updated 12/2/20- NHS App Integration Now Active-Apologies for delays
We are now online with our new IT system (SystmOne) and we are pleased to confirm that NHS app integration is now active. For patients previously registered with The Waiting Room and in possession of a smartphone, we would recommend downloading the NHS App from the Apple App Store or Google Play via this link page and following instructions to confirm ID and create a new account without having to visit the surgery. More details re online services here
We apologise for the inconvenience with regards to queues at reception and delays to prescription turnaround time while our staff get used to the new system. Migrating and getting used to a new clinical system safely containing the records of over 11,000 patients is an enormous task and we are devoting as much resources as possible to help reduce the backlog in the next few days. Once the teething troubles have been ironed out the benefits of our new system such as better integrated working with other services should begin to become apparent.
St Neots Strivers smashed their target running the 10k on the 6th October in aid of Pete's Dragons
The results are in! St. Neots Strivers completed the Plymouth in aid of Pete's Dragons, a local Devon charity, providing important support to help aid with devastation following bereavement from suicide, which has been witnessed professionally by most clinicians at St. Neots Surgery, and also personally by some staff at the surgery.
We smashed our group target of 5 hours! Nurse Aitken won the honours of most improved time based on 2018 and there was an exciting race between Dr. Davies and Dr. Mack whereby Dr. Davies' fast start was almost undone by Dr. Mack's fast finish!
Dr. 'Mo' Tutty- 51:31 (gun time 52:18) 2018 time- 48:04
Dr. Davies- 55:33 (57:04) 2018 time- 52:52
Dr. Mack- 55:43 (57:15) 2018- N/A
Dr. Dawson- 57:07 (58:40) 2018 time- 57:30
Nurse Aitken- 1:07:51 (1:09:24) 2018 time- 1:09.35
You can read more about our story and donate via JustGiving here. You can also donate at Reception.
Dr. Collard now known as Dr. Webber
Please note that Dr. Tutty's trainee, formerly known as Dr. Collard, is now known as Dr. Webber.
Did you know that St Neots Surgery have an official surgery Facebook page?
Please Like us and keep updated on the go with news from St Neots.
Welcome to Dr Mack and Dr Westcott
St Neots Surgery would like to warmly welcome our new additions to the clinical team, Dr Mack and Dr Westcott. Dr Mack is joining us as a Salaried GP and Dr Westcott is joining us as a GP Registrar. We are continuing to work hard to deal with the challenges of the increasing list size, increased pressure on GP's and demand on our phone system and appointments offered.
NEW- Improved Online Appointment Booking from 1st July 2019
In line with 2019 GP contractual requirements, St Neots Surgery is happy to make available up to 25% of its total appointments to book online. These appointments can also be booked via 01752 561 305 if you don't have online access, but booking them online will help keep phone queues down to a minimum. For more details and links on how to register please click here
Updated Privacy Statement
In line with GDPR, please read how St. Neots Surgery uses your information to provide you with healthcare
St Neots Privacy Statement
St Neots Patient Survey 2018 Results and Action Plan
Now published and action plan in place. Thank you for all your valuable feedback on areas we do well and those that need further attention. More details here
Information regarding Shared Care Records
Note- This practice currently participates in both the national Summary Care Record and local Shared Care Record schemes in order to improve the quality of care provided to you by healthcare workers out of hours when your GP records are not available.
For further information about the benefits of this, addressing of any concerns you may have and a clear explanation of how to opt-out of national or local record sharing under any circumstances, please click here