Latest News

NEW Easy to Use Online Consultation System!

NOW LIVE FOR A 4 MONTH TRIAL- we are piloting a new online consultation system called Patient Triage which believe will provide real benefits for staff and patients. In comparison to eConsult, the forms are much quicker to fill in and easier for the clinician to read and we hope you enjoy using it. Target response times remain the same (by end of next working day). Please view our updated Privacy Notice and Data Protection Impact Assessment prior to using for the first time.

If you still want to fill in an eConsult (for example as a proxy for another patient which you can't do on Patient Triage) you can do so by clicking here


COVID-19 Vaccinations- Update 19/12/20- St. Neots Surgery staff at the forefront contributing to Plymouth-wide programme

You may have heard through national media reports and Plymouth Live that we have started  COVID-19 vaccinations of priority groups in Plymouth (over 80s) from Dec 19. We are part of a co operative group of 17 Plymouth practices that are the forefront of this important work, and we are very proud of the involvement already of one of our nurse practitioners Nurse Doherty, clinical pharmacist Hannah and administrative worker Charlotte in contributing to the booking and vaccination of almost 1000 patients Plymouth wide this weekend at very short notice. Further St. Neots staff will be involved in coming months. Please note NHS staff including ourselves will contact patients who have been identified as priority to be offered the vaccine first. Vaccinations are taking place at central Plymouth locations and not on surgery premises. To avoid saturating the phone lines, please do not contact Derriford Hospital or St. Neots Surgery specifically to book or enquire about this vaccine, but please do continue to adhere to the Hands, Face, Space measures that are helping us limit the transmission of the virus. Thank you.

Flu Clinics for aged 50-64

We will be running a flu clinics, in guidance with government guidelines on Saturday 9th January (planned clinics for 2nd January has been cancelled due to lower demand than expected). These clinics are for 50-64 year olds only and not for patients in the "at risk" categories. We will also be holding some clinics on Monday afternoons but as of yet we do not have these dates available. Please call the surgery to book an appointment.

COMING SOON- we are undergoing a 6 month pilot of Patient Triage, a new online consultation system that is a lot quicker and easier to use than eConsult. We hope you will find it helpful. For those that still need to use eConsult (e.g. if consulting on behalf of a child or no phone available to be contacted on), you can do so via the usual address or NHS App integration.

More details available here   All links will be updated on the Go Live date, with Patient Triage as the primary system and eConsult as a secondary alternative.

NEW Flu jabs- Limited Additional Stock for over 65 year old patients now available

Update 6/12/20- We are pleased to announce that we have obtained a limited supply of new stock for patients aged over 65 years for ad hoc vaccinations during usual surgery hours and vaccinations for patient aged over 55 are currently on order. We will update this page further once in stock and we are in a position to book further flu vaccinations. Thank you for your patience. If you are a patient aged over 65 years that missed a previous opportunity to have a flu vaccination, you can book an appointment during regular surgery hours via pressing 8 on the first menu to access the flu line.

With regards to Coronavirus vaccinations, it is likely that those when they are made available will be delivered by  in a central Plymouth location, yet to be finalised.

GP Record Sharing - Latest Enhancements- Updated 27/4/20 in line with COVID-19

Please visit our GDPR page to view updated 'How We Share your Information' in line with the COVID-19 pandemic. 


Important Update 27/4/20- NHS Digital has recently released a statement, approved by both the Royal College of General Practitioners and the British Medical Association, requesting all practice IT systems automatically enable Enhanced Summary Care Records and GP Connect to enable improved quality of record sharing between us and other NHS organisations that care for you until at least 30th September 2020.


In order to achieve this, we are obliged to switch on Enhanced Data Sharing functionality for all those that have not previously dissented to sharing of their GP record with other SystmOne organisations for the duration of the COVID-19 pandemic effective as of Wednesday 29TH April


Record sharing is only possible with recognised NHS organisations (e.g. Derriford Hospital, District Nurses, Minor Injury Unit etc.) which are subject to the same rules of patient confidentiality as us. Users requesting information will have to have valid NHS smart cards and any sharing request to and from other organisations is fully auditable and monitored for suspicious activity by our practice Privacy Officer. It is also usual practice for organisations outside the surgery to ask for your explicit permission prior to accessing your GP record.

If you are keen to enable other NHS organisations that care for you to continue to have enhanced access to your GP record when appropriate beyond the end of September, and have not already expressly consented, please feel free to download the formsbelow to record an express consent for either or both enhanced services that will be carried over

Enhanced Data Sharing (including SystmOne Sharing) Consent Form

and email back to 

If you wish to expressly dissent from either Enhanced Summary Care Record or Enhanced Data Sharing, please download and return the above form to express the dissent instead. Please note that doing so may have a direct impact on your clinical care by significantly reducing the information available to emergency or urgent care providers. 

If you wish to expressly dissent to ALL data sharing, including core medication and allergies, to ANY other organisation, please ALSO return this opt out form below to dissent form the core summary care record. This is not recommended. 

Summary Care Record Full Opt Out Form

If you are shielding at home due to COVID-19 and are having trouble with collection of groceries or medications please use the link below: 

Caring for Plymouth Support Hub 

Tel: 01752 668000

23/03/20 - There has been information on Social Media over the weekend that states that if you are an eligible patient, that you are entitled to a Rescue Pack if you call your GP. This is false information and it would be very much appreciated if you did not do this unless you are in need of one . Thank you

St Neots Surgery would like to thank all of the patients for their kindness and patience over the last few weeks. There have been many challenges and will no doubt be more to come. We will always do our utmost to care for those that need it and we would like to remind you all of the importance of self isolation if you have a new and persistent cough and/or a high temperature of 37.8 or more and to follow the NHS111 guidelines. Thank you once again from the whole St Neots Team.

Coronovirus Update Monday 16 March 2020

Updated Policy from 16/03/20     PLEASE READ

St. Neots Surgery New Partial Triage As of 16/3/20


Due to recent updates in Government policy regarding coronavirus (COVID-19) we are now fully focused on delaying its impact by

reducing the chance of our vulnerable patients being exposed to the outbreak.

In order to do this we have had to make difficult decisions and significant changes to the way we handle our appointments

As of 16/3/20 the following apply

  • NO WALK INS- all new appointment and home visit requests will be triaged by our team through telephone or our eConsult system- which will be prioritised to be processed well within target times
  • All face to face appointments already made and not yet triaged will be assessed to see if still clinically necessary- you may be messaged or called regarding this matter

Please use our eConsult service if you have access to an internet connection for all enquiries including sick note requests to keep footfall to in the surgery to a minimum.

  • Do not attend the surgery particularly if you have a new fever, cough, or shortness of breath without prior arrangement.

Please ensure all contact numbers including mobile and email addresses are up to date as this is a fast changing situation and you may be updated at any time. If you already have an online account, you can do this via SystmOnline without having to call us.

For further details including use of eConsult, visit

Coronavirus update- 13/3/20

Due to the Coronavirus situation the practice has decided to be moving towards a total triage of all appointment requests.  We will be recommending that all routine care is either dealt with either online via eConsult or telephone or delayed until the risks have reduced.  

Our team will be calling or messaging patients to cancel appointments that are not clinically necessary. This is in response to current national guidance which means that we are moving towards dealing with as much of our patient care as is possible remotely. This is to protect our patients and reduce the chances of you coming in to contact with the virus at our surgery. 

Appointments that are not necessary are being cancelled and can be rebooked when the pandemic is considered to be over. Our team will discuss with you on the telephone or message you if your appointment is considered routine and / or whether it could be changed to a telephone or online consultation. 

If you are suffering from a new persistent cough OR high temperature please do NOT visit the surgery- seek further advice from


Easy to read information about Coronovirus/COVID-19

Easy to read information regarding COVID-19


IMPORTANT- Change of IT System Updated 12/2/20- NHS App Integration Now Active-Apologies for delays

We are now online with our new IT system (SystmOne) and we are pleased to confirm that NHS app integration is now active. For patients previously registered with The Waiting Room and in possession of a smartphone, we would recommend downloading the NHS App from the Apple App Store or Google Play via this link page and following instructions to confirm ID and create a new account without having to visit the surgery. More details re online services here

We apologise for the inconvenience with regards to queues at reception and delays to prescription turnaround time while our staff get used to the new system. Migrating and getting used to a new clinical system safely containing the records of over 11,000 patients is an enormous task and we are devoting as much resources as possible to help reduce the backlog in the next few days. Once the teething troubles have been ironed out the benefits of our new system such as better integrated working with other services should begin to become apparent.

St Neots Strivers smashed their target running the 10k on the 6th October in aid of Pete's Dragons

The results are in! St. Neots Strivers completed the Plymouth in aid of Pete's Dragons, a local Devon charity, providing important support to help aid with devastation following bereavement from suicide, which has been witnessed professionally by most clinicians at St. Neots Surgery, and also personally by some staff at the surgery.

We smashed our group target of 5 hours! Nurse Aitken won the honours of most improved time based on 2018 and there was an exciting race between Dr. Davies and Dr. Mack whereby Dr. Davies' fast start was almost undone by Dr. Mack's fast finish!

Dr. 'Mo' Tutty- 51:31 (gun time 52:18) 2018 time- 48:04

Dr. Davies- 55:33 (57:04) 2018 time- 52:52

Dr. Mack- 55:43 (57:15) 2018- N/A

Dr. Dawson- 57:07 (58:40) 2018 time- 57:30

Nurse Aitken- 1:07:51 (1:09:24) 2018 time- 1:09.35

You can read more about our story and donate via JustGiving here. You can also donate at Reception.

Did you know that St Neots Surgery have an official surgery Facebook page? 

Please Like us and keep updated on the go with news from St Neots.

NEW- Improved Online Appointment Booking from 1st July 2019

In line with 2019 GP contractual requirements, St Neots Surgery is happy to make available up to 25% of its total appointments to book online. These appointments can also be booked via 01752 561 305 if you don't have online access, but booking them online will help keep phone queues down to a minimum. For more details and links on how to register please click here

St Neots Patient Survey 2018 Results and Action Plan

Now published and action plan in place. Thank you for all your valuable feedback on areas we do well and those that need further attention. More details here

Information regarding Shared Care Records

Note- This practice currently participates in both the national Summary Care Record and local Shared Care Record schemes in order to improve the quality of care provided to you by healthcare workers out of hours when your GP records are not available.

For further information about the benefits of this, addressing of any concerns you may have and a clear explanation of how to opt-out of national or local record sharing under any circumstances, please click here

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